Warehouse and Delivery Specialist - Retail

JOB
Summary:
$11.00/HOUR TO $15.00/HOUR DEPENDING ON EXPERIENCE.

Responsible to perform a variety of specific duties at the store and outside locations. Operates and maintains a delivery vehicle consistent with company policy. Prepares merchandise for delivery, delivers, installs, and demonstrates merchandise in the customer's home. Performs a variety of customer service functions; strives to serve the customer professionally at all times.



Essential Functions:

1.Operates vehicles safely on public roads between store locations and customers homes; maintains the vehicle's condition by completing the vehicle inspection checklist.
2.Secures and maintains the company issued tools.
3.Observes all state and federal traffic laws and wears a seat belt while in the company vehicle at all times; wears OSHA required equipment consistent with moving merchandise.
4.Calls customer and completes pre-delivery checklist
5.Cleans, checks, and tests merchandise before loading.
6.Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports and resolves unsafe conditions that may result in property damage or personal injury.
7.Inspects the delivery vehicle daily to diagnose defects and keep it performing properly.
8.Loads and unloads merchandise, also unboxes, set ups, displays, cleans, touches up, repairs, refurbishes, test/checks returned products and services merchandise as needed.
9.Delivers and returns merchandise with proper use of shipping blankets and tie-downs to secure the merchandise.
10.Picks up repossessed merchandise from customers homes as instructed by management.
11.Uses a dolly to safely deliver merchandise; uses a delivery checklist to ensure the merchandise is properly installed/demonstrated; maintains vehicle security and ensures that the customer is completely satisfied.
12.Follows the daily delivery schedule.
13.Performs minor service calls and repairs.
14.Removes and disposes of packing materials.
15.Uses all customer service satisfaction methods.

ADDITIONAL Responsibilities:

1.Cleans and maintains showroom, office areas, restrooms, front and back of store, windows, light fixtures, walls, floor, carpet, dumpster area, and furniture as needed.
Maintains cleaning supplies and equipment; notifies management concerning need for repairs
Assist store manager in store maintenance and display.


KNOWLEDGE AND SKILLS:

High school education or GED, Bi-Lingual a plus.
Ability to lift up to 75 lbs., 200 lbs. with the aid of a dolly or the assistance of another person without sustaining personal injury or damaging the merchandise.
Ability to read tags, instructions, maps, documents.
Clean, valid driver's license - ability to be DOT certified if required.
Mechanical ability to install and service home appliances, electronics, etc.
Ability to work flexibility involving work hours, including weekends.
Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner.
Ability to plan and organize daily work activities and work independently in absence of supervisor.
Ability to lift, bend, stoop, kneel, sit, stand, walk.

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